Audit log
See who changed what and when, with the values before and after, and filter the log by type or text.
The audit log records what happens in a shop: every change, sign-in and export. You use it to answer questions such as "who changed this price?" or "when was this account blocked?". For each entry you see the person, the time and, for changes, the values before and after.
Where to find it
- Help and administration > Audit log. The address is
/s/<shop>/audit. - On the start page, the card Activity shows the latest changes by the team. Audit log there opens the full log.
The log always belongs to the shop you are in. To see another shop's log, switch the shop first.
What you need
Your role must allow viewing the audit log. With the role templates this is the case for Owner, Management and Team lead. The templates Editorial, Tasks, External and Read only do not include it. If the entry is missing in the sidebar, ask an admin.
What is logged?
Every entry has a type:
| Type | What it covers |
|---|---|
| Change | Something was created, changed or deleted, for example a price, a product text or a setting. Also actions on jobs, such as cancelling, approving or undoing. |
| Sign-in | Events around signing in. The detailed list of sign-ins and failed attempts is the Sign-in log under Access. |
| Export | Someone downloaded data, for example a report or a list. |
| Access | Someone looked at sensitive data, for example customer details. |
| Admin | Changes to settings, for example of a shop or of an area. |
Passwords, keys and other secrets never appear in the log in full, and personal values such as e-mail addresses are shortened.
How do I find an entry?
- Open Help and administration > Audit log. The newest entries are at the top. The number of entries shown is next to the title.
- Type into the search field Text, person, target and press Enter. You can search for a name, an article number or a word from the action. Press / to jump into the field.
- Narrow by type with the buttons All, Change, Sign-in and Export.
- Click Load more at the end of the list for older entries.
Each line shows what happened, how long ago, who did it and the technical name of the action. Hover over a line for the exact time and the target.
How do I read an entry?
- Click an entry on the left, or step through with J and K.
- The details open on the right:
- Summary: Time, Person, Action, Target, Area, IP address and Request ID.
- Changes: before and after, field by field. This part appears only when the entry is a change with stored values.
- Additional data: further technical details, if there are any.
- Press Esc to go back to the list. Drag the line between list and details to resize the list.
Entries with the person System come from plinth itself, for example from scheduled jobs.
How do I find out who changed a product or a price?
- Open the audit log.
- Search for the article number or the product name.
- Click Change to hide sign-ins and exports.
- Open the entries one by one and look at Changes. Before shows the old value, After the new one.
If the change came from a background job, the entry names the job. The page Jobs shows who started it. See Jobs.
Can I export the audit log?
The audit log page has no export button. It is meant for looking things up on screen. If you need the log as a file, for example for an audit, ask the operator of your installation.
Exports that people make elsewhere in plinth are themselves recorded here with the type Export.
Common errors and fixes
| What you see | Cause | Fix |
|---|---|---|
| No entries yet | Nothing has been recorded for this shop, or the search matches nothing. | Remove the search text or click All. |
| Couldn't load the audit log. | The log could not be read. | Reload the page. If it persists, report the problem. |
| No access | Your role does not include the audit log. | Ask an admin. |
| An entry has no Changes part. | The action did not store before and after values, for example a sign-in or an export. | Look at Summary and Additional data. |
| A value looks shortened or shows dots. | Secrets and personal values are masked on purpose. | Nothing to fix. |
| You cannot find an old entry. | The list loads in parts. | Click Load more, or search for a more specific term. |