plinth Help
Every feature, explained step by step. Search for a keyword or pick an area.
Getting started
- Getting startedQuick start for importing prices and creating new products, plus the way through the first day from sign-in to first import.
- Signing inAll ways to sign in: Shopware, your own account, passkey and two-factor authentication, plus My account and signing out.
- Onboarding wizardConnect a Shopware shop step by step, with a login or with API keys, start the first import and manage shops.
- SetupOne page that lists every place where a shop is set up, with its state and a direct link to the setting.
- The basicsStart page, sidebar, shop switch, search, keyboard shortcuts, appearance, saved views, in-app help and reporting a problem.
- JobsFollow background jobs such as imports, scans and bulk changes, cancel them and find out why one failed.
Products
- ProductsCreate new products from supplier files with images, add numbers and texts, review, activate and export them.
- ImagesCheck product images, add alt texts, sort by type, assign supplier folders and review AI suggestions.
- Shop the LookFind the products worn in model photos, review the suggestions and write them to the shop as cross-selling lists.
- RecommendationsCompute an outfit for every product, check it and write it to the shop as a cross-selling list.
- BrandsAdd brands, look them up on the web, and fill in logo, brand text and GPSR details with preview and undo.
- PropertiesTidy up shop properties and their options. Find duplicates, merge, rename, delete unused ones, always with preview and undo.
- QualityFind problems in product data, fix them one by one or in bulk, hand them out as tasks and follow the progress.
- ApprovalsReview change proposals, approve or reject them, and see how complete the product data is.
- Standing rulesSet up fixes and bulk changes once and let them run by themselves every night or every week, with approval by a person.
- CategoriesCheck category and brand pages, edit their texts and SEO fields, and fill SEO texts for many pages with templates.
Prices and promotions
Shop and customers
- FeedsCheck the product feed for Google Shopping and Meta, fix issues, map Google categories and download the feed files.
- StorefrontChecks the public shop pages from outside: search engine fields, links, images, redirects, security and availability.
- Customer serviceLook up orders and customers: status, payments, shipments, returns and documents. Personal data is masked until you reveal it.
- MonitoringAlerts on exports, payments, refunds, unusual orders, confirmation emails and admin access, with notification and daily digest.
Reports
- StatisticsRevenue, orders, assortment, customers and sales analysis for any period, with comparison, CSV export and a scheduled mail.
- MarkersMark events such as a newsletter or a price promotion in the statistics charts and compare the time before and after.
- ReportsBuild reports from sections, create them as PDF and CSV now or on a schedule, and send them by email or to Teams.
- VouchersAnalyse voucher codes and campaigns: redemptions, revenue, discount cost, return rate, budget and anomalies, with CSV and PDF export.
- ReturnsSee where returns come from, what they cost and what can be improved: rates, reasons, size advice and cost drivers.
Administration
- AccessCreate accounts, assign roles, approve external accounts, reset a sign-in and set up the sign-in through Shopware.
- AI settings and usageEnter the AI key, switch AI features on or off, set a monthly budget and see what the AI costs.
- Audit logSee who changed what and when, with the values before and after, and filter the log by type or text.
- KnowledgeThe knowledge base inside plinth: guides, glossary, getting-started checklists, what's new and the reports you sent.