Getting started

plinth is a back-office tool for Shopware shops. You use it to maintain products, prices, images and pages, to check data quality and to read statistics. Long-running work, such as imports and bulk changes, runs in the background while you keep working.

This page starts with the two most common jobs, importing a price list and creating new products. After that it gives you the short route through the first day and links to the detailed pages.

Quick start: import prices

You have a supplier's new price list as an Excel or CSV file, with purchase price, selling price or RRP per product. This is how the prices get into the shop:

1. Open Prices and promotions > Price import.
2. Drag the file into the field and click Read file.
3. Map the columns. Each row needs a Product number or an EAN. Map the new selling price to Selling price (new), the RRP to List price / RRP, the purchase price to Purchase price (supplier).
4. Set Prices in the file and Purchase prices in the file to gross or net.
5. Click Check and compare. The tiles show how many rows are fine and how many prices change. Nothing is changed.
6. Click Apply to price editor. Check the list, click Review changes and then Write to shop now.
7. The result is under Prices and promotions > Price runs. There you can also take a run back with Undo.

Save the mapping in step 3 with Save profile; plinth then recognises the next list of this supplier by itself.

The full guide: Importing a supplier's price list. Planning a sale with a start and an end: Scheduling a sale.

Quick start: create new products

You have a supplier's new arrivals as a file, and the images that go with them. This is how they become products in the shop:

1. Open Products > Products and click Import products.
2. Drag the file into File (CSV, TSV, Excel). Under Images for the products choose the images: Choose images, Choose folder or Choose ZIP.
3. Click Analyze file, look at the Column mapping and click Create drafts.
4. Work through the Import steps in order. Continue: ... always opens the next open step:
   • Assign images: confirm unsure assignments, assign images without a product.
   • Brands: add unknown brands with Look up and add all.
   • Numbers: assign your own product numbers to rows with an EAN.
   • Texts: accept AI texts or add texts.
   • Review: clear the open points of each draft.
   • Publish: create the ready products in Shopware, inactive.
5. Open Products > Product review, decide on each product with Accept or Reject and click Activate ... approved. Now the products are visible in the shop.

Until the step Publish the products exist only in plinth, and after it they are inactive at first. Customers see nothing before you activate.

The full guide: Importing new products, the single steps: Import steps, own numbers: Own product numbers.

Where to find it

You open plinth in the browser at the address your team gave you. If you are not signed in, you land on the sign-in page. After signing in you see the start page of your shop, called Start.

What you need

• An account. Either you sign in through Shopware, or someone created an account for you and handed you an activation code. See Signing in.
• A role. The role decides which areas you see and what you may change. Without a role you see the message Your account is waiting for a role. Ask your team lead.
• To connect a new shop you need the permission Manage shops.

How do I get through the first day?

1. Sign in. The steps for each sign-in method are on Signing in.
2. Check your own account under Help and administration > My account: language, appearance, password and two-factor authentication.
3. If the shop is not connected yet, a person with the permission Manage shops runs the wizard Set up this shop. It connects the shop, picks the sales channel and starts the first import. See Onboarding wizard.
4. Wait for the first import. You can follow it under Help and administration > Jobs. See Jobs.
5. Open Help and administration > Setup to see what is still open for this shop, for example the AI key or the text style. See Setup.
6. Create accounts for your colleagues under Help and administration > Access. See Access.
7. Start working. The start page shows what is waiting for you under To do.

How do I find my way around?

1. The sidebar on the left lists all areas of the shop, grouped as Products, Prices and promotions, Shop and customers, More areas, Reports and Help and administration. You only see areas your role allows.
2. The search at the top finds pages, products and actions. Press Ctrl K and start typing.
3. The shop name at the top left shows which shop you are working in. Click it to switch.
4. Press F1 for the guide to the page you are on.
5. Press ? for the list of keyboard shortcuts.

All of this is explained on The basics.

Where are the things I need most?

Note: Which areas appear depends on the shop and on your role. If an area from this table is missing, it is either not active for this shop or your role does not include it.

Common errors and fixes

See also

• Signing in
• Onboarding wizard
• Setup
• The basics
• Jobs
• Glossary
• Frequently asked questions